We would appreciate it very much if you can perhaps generate debug logs and send them to us so we can troubleshoot this issue.
Following is the procedure:
Go to start=>All programs=>accessories
Right click on it and run as administrator - in case of windows 7 or vista (for xp you need only run it)
Open in notepad a file called MediaServer.log4cxx.properties located in the installation folder of the software (C:\ProgramData\TVersity for Windows 7 and Vista or C:\Program Files\TVersity\Media Server for Windows XP) and change the word ERROR in the first line to DEBUG. Save it.
Stop the media server
Go to the installation folder or in \Windows\System32 (on 64 bits version of Windows this will be \Windows\SysWOW64). Find file called TVersityMediaServer.log and TVersityMediaServer.logX where may be some number from 1 to 5. Delete all of them.
Start the media server
Reproduce the problem you had
This should create a file called TVersityMediaServer.log of size bigger than zero in the installation folder or in \Windows\System32 (on 64 bits version of Windows this will be \Windows\SysWOW64). Please zip it and then send it to email@example.com.