Error 69-C00D002F when trying to play h264 encoded mp4 files

[mdoty1]

I am hoping someone her might be able to help me with this problem. When ever I try to play an mp4 file that has been encoded using the h264 codec I get a message on the 350 that says "Can't play this content because it may not be supported. For more info go to www.xbox.com/support. Error code Error 69-C00D002F."

The files I am trying to play have worked before. I do not know excatly when they stopped working. I have searched through the message bords and have tried each of the suggestions that I have found and none have worked. I have un-installed the codecs that were on my computer and then installed the ones suggested one at a time, I have tried re-installing Media Player, I have tried setting TVversity to always transcode and to never transcode. Nothing has worked.

The files pay in Media Player without any problems.

Any suggestions would be much appreciated, thanks.

[mikepaul]

I used to have issues playing H264 when I was NOT logged into Xbox LIVE.

Those error messages TOLD me to log in, though...

[Trixter]

Have you deleted and reinstalled the Media Update on your Xbox?

you can find instructions on how to do this here

Edit: sorry forgot to mention you MUST have a Xbox LIVE account to get the Media Update.

[mdoty1]

Thanks for the replys. I was logged in when I got the message. I will try removing the update and downloading again.